This Privacy Policy explains what information Your Man Heating and Air Conditioning LLC collects, how we use it, and the choices you have. We keep this simple on purpose: we are a local HVAC company, not a data business.
Who we are
Your Man Heating and Air Conditioning LLC is a licensed heating and air conditioning contractor (Texas HVAC License TACLA97056C) based in New Braunfels, TX, serving the Texas Hill Country. You can reach us at (830) 237-3624 or manuel@yourmanhvac.com.
Information we collect
- Information you give us. Your name, email address, city or ZIP code, the service you need, and anything you type into a message or the chat widget. If you use the chat widget, that includes your mobile number.
- Information collected automatically. Basic technical data such as your IP address, browser type, pages viewed, and referring page. This is standard web-server and analytics information.
How we use it
- To respond to your request and schedule service
- To prepare quotes and estimates
- To contact you about an appointment or a job in progress
- To send service reminders and, with your consent, occasional promotions
- To keep records required for our business and for warranty purposes
SMS / Text Messaging Program
How you opt in
You opt in through the chat widget on this website: you provide your mobile number and select the consent checkbox to agree to receive text messages from Your Man Heating and Air Conditioning. We do not add anyone to text messaging without that affirmative opt-in. Marketing consent is kept separate from transactional communication and is never bundled with a purchase.
What we send
Appointment confirmations and reminders, technician arrival updates, quotes and estimates, service follow-ups, and — if you opted in to marketing — occasional promotions, seasonal maintenance reminders, and service specials.
Message frequency
Message frequency varies. You will typically receive messages in response to your request or in connection with a scheduled service visit.
Cost
Message and data rates may apply. Your mobile carrier's standard rates apply to all messages sent and received. Your Man Heating and Air Conditioning does not charge for text messages.
How to opt out or get help
You can cancel at any time by replying STOP to any message. After you send STOP, we will send one confirmation message and you will receive no further texts. To rejoin, sign up again through the chat widget. For assistance, reply HELP or contact us at (830) 237-3624 or manuel@yourmanhvac.com.
Consent is not a condition of purchase
Consent to receive marketing text messages is not a condition of purchasing any property, goods, or services from Your Man Heating and Air Conditioning. You may decline text messages and still receive full service by phone or email.
Carrier liability
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is outside our control.
Your mobile information is never sold or shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Supported carriers
Our messaging program is available on most major U.S. mobile carriers. Carriers are not responsible for delayed or undelivered messages.
Who we share information with
We do not sell your personal information. We share it only with service providers who help us operate — for example our website host, our email provider, and our scheduling and messaging platform — and only to the extent they need it to perform that work. We may also disclose information if required by law.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Cookies
This website uses only the cookies necessary for the site and its chat widget to function. You can block or delete cookies in your browser settings; some features may stop working if you do.
Data security
The site is served over encrypted HTTPS, and we limit access to customer information to the people who need it to do the job. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices
- Reply STOP to any text message to opt out of texts
- Ask us to correct or delete the information we hold about you
- Ask us what information we have about you
Contact manuel@yourmanhvac.com for any of the above.
Children
Our services are directed to adult property owners. We do not knowingly collect information from anyone under 13.
Changes to this policy
If we update this policy we will change the "Last updated" date at the top of this page.
Contact us
Your Man Heating and Air Conditioning LLC
1353 Copper Glen Dr
New Braunfels, TX 78130
Phone: (830) 237-3624
Email: manuel@yourmanhvac.com